SHIPPING & DELIVERY
DELIVERY INFORMATION
PowerMowers Australia proudly offer a comprehensive range of product brand parts catalogs for your browsing and ordering convenience. While we strive to maintain a robust inventory, please note that not all parts listed may be readily available in our warehouse. Whilst we prioritise transparency, it's important to understand that there might be delays in fulfilling your order due to various reasons, such as sourcing products from relevant suppliers or overseas manufacturers. We want to assure you that we'll keep you informed every step of the way.
If an item is not readily available or must be sourced externally, rest assured that we'll communicate promptly with you. We aim to provide accurate shipping times, and you'll be notified if your order is expected to take longer than 15 business days to reach you.
Your satisfaction is paramount to us. If you have any concerns about item availability, shipping times, or any questions regarding your order, please don't hesitate to reach out to us before placing your order. Our team is here to assist you every step of the way.
Your delivery cost will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice. Normally the larger the item, the more expensive delivery will be. Extremely large goods (ie. Items requiring a two man lift) will also incur higher delivery rates.
Please note
As we use couriers to deliver all parcels, products cannot be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery, if no one is available to sign for any parcel a card will be left and the parcel re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.
PowerMowers recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimize any redelivery delays and/or fees. You may incur additional delivery fees/freight charges within the checkout (in excess of the fees and charges specified above) for:
- Large quantity or bulk orders.
- Express or urgent deliveries; or
- Non-stock and/or bespoke items
Bulky Items
At checkout, you will be notified of shipping costs for your approval, these are calculated automatically by the site in accordance with our courier companies' freight charges via a courier aggregation application (supplied by ShipIt). Bulky items are those with either a high weight or large cubic volume. Products are allocated as bulky as determined by the shipping methods of our courier companies.
DELIVERY EXPECTATIONS
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We provide an efficient delivery service available at your discretion. Due to the continuous changing of weight and dimensions of large machinery please call to obtain a quote prior to purchase.
Bulky deliveries will be delivered by our transport partners to a safe and easy to access location at the your nominated delivery address. For health & safety reasons in the majority of cases this will exclude delivery of the item up flights of stairs. Please have adequate assistance available to you following receipt of your delivery.
We use a selection of courier services with delivery times of between 2 - 5 business days and 3 - 10 business days after dispatch for regional areas. Courier deliveries are made during business hours, Monday to Friday only.
- Entry of an incorrect or incomplete address during checkout.
- The address had no-one to sign for the parcel.
- Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
- In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
- Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.
If your order is not received within a reasonable delivery period please contact our Customer Support Team via sales@powermowers.com.au or complete our online enquiry form. We will generally respond to online enquiries within 24 hours.
Mistakes happen! If you receive an item that you didn't place an order for, get in touch with our Customer Support Team as soon as possible via email - (sales@powermowers.com.au) or complete our online enquiry form. We will require your order number and an explanation of the issue and we will resolve it accordingly.
WHERE WE SHIP
Metro Postcodes
4000 - 4308
4500 - 4579
9000 - 9919
Regional Postcodes
4309 - 4499
4580 - 4805
4806 - 4823
4868 - 4870
4878 - 4879
9920 - 9960
Metro Postcodes
1000 - 1935
2000 - 2263
2500 - 2532
2555 - 2574
2740 - 2786
2890 - 2897
Regional Postcodes
1936 - 1999
2264 - 2499
2533 - 2554
2575 - 2599
2621 - 2647
2649 - 2714
2716 - 2716
2720 - 2730
2787 - 2879
Metro Postcodes
3000 - 3220
3335 - 3341
3427 - 3443
3750 - 3811
3910 - 3920
3926 - 3944
3975 - 3978
3980 - 3983
8000 - 8999
9999 - 9999
Regional Postcodes
2648 - 2648
2715 - 2715
2717 - 2719
2731 - 2739
3221 - 3334
3342 - 3426
3444 - 3749
3812 - 3909
3921 - 3925
3945 - 3974
3979 - 3979
3984 - 3999
All Postcodes
0200 - 0299
2600 - 2620
2900 - 2999
Metro Postcodes
5000 - 5200
5800 - 5999
Regional Postcodes
2880 - 2889
5201 - 5799
Metro Postcodes
6000 - 6214
6800 - 6999
Regional Postcodes
6215 - 6700
Metro Postcodes
7000 - 7019
7050 - 7108
7172 - 7172
7248 - 7254
7258 - 7329
7800 - 7999
Regional Postcodes
7020 - 7049
7109 - 7171
7173 - 7247
7255 - 7257
7330 - 7799
Metro Postcodes
0800 - 0802
0804 - 0821
0828 - 0851
0870 - 0871
Regional Postcodes
0803 - 0803
0822 - 0827
0852 - 0869
0872 - 0999