FAQs

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To save your time and reach our support quickly, please follow below steps:

1 - Begin an Inquiry Form submission, send us an email or give us a call (phone line response times may vary depending on time of day & season).

2 - Be sure to have all required information including parts description, product model numbers and/or serial codes present to ensure streamlined support. You may send us photos you've taken to assist with this.

3 - Let us know a name and contact details of which we may reach you on if we're sourcing parts and seeking product availability for you.

Our team of experts will get to work! We'll get back to you as soon as we can.

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If you select the delivery option when you place an order, it may take between 2 - 5 business days (3 - 10 business days for regional areas) after dispatch for your order to be delivered to your nominated address. Courier deliveries are made during business hours, Monday to Friday only. The delivery of your order may be delayed if an incorrect or incomplete address is provided, personal or payment details require verification for fraud prevention purposes, a product is not stocked near to your nominated address or there are other factors outside of our control.

This estimated delivery date is provided to you as a guide only. Unfortunately, circumstances may change beyond PowerMowers' control which may lead to a delay in your order being delivered on time. PowerMowers will not accept liability for any delay in procuring the ordered goods that is beyond reasonable control (ie. unavailable stock).

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We will do our best to ensure that you are notified whether a product is available in your selected store at the time you place an order. However, if for any reason your product is not available or your order exceeds the maximum allowable quantity, we will contact you using the details you entered when you placed the order and offer an alternative to you. If you select the delivery option when you place an order, and your order is larger than one product, we may withhold your products until we are able to dispatch all item together.

If a particular product is in high demand we may need to supply the product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.

If your order is not received within an expected delivery period please contact our Customer Support Team. Begin an Inquiry Form submission, send us an email or give us a call (phone line response times may vary depending on time of day & season). We will generally respond to online order complication matters within 24 hours.

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You can place an order at any time on our website at https://powermowers.com.au/ by logging into your account, or by creating a guest account.

Please refer to our Privacy Policy for information concerning how we collect and use your personal information.

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Though rare, mistakes do happen. If you receive an item that you didn't place an order for, get in touch with our Customer Support Team as soon as possible. Begin an Inquiry Form submission, send us an email or give us a call (phone line response times may vary depending on time of day & season. We will require your order number and an explanation of the issue. We resolve these complications accordingly on a case-by-case basis.

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We provide an efficient delivery service available at your discretion. Due to the continuous weight changes and dimensions of large machinery please call to obtain a quote prior to purchase. Bulky deliveries such as engines will be delivered by our transport partners to a safe and easy to access location at the your nominated delivery address. For health & safety reasons in the majority of cases this will exclude delivery of the item up flights of stairs. Please have adequate assistance available to you following receipt of your delivery.

Should we have any issues delivering a large product to your nominated address, we'll contact you to further organise shipping terms.

AnswerOf course! Our team will asses the state of the used product, where the value will depend on your location, condition, hours of use, etc. We offer great deals and prompts if you're trading in a unit that was originally purchased from us, as we value our loyal and return customers. Our commercial equipment tends to retain a higher than normal resale value due to quality construction and the heavy duty components used.

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We are pleased to accommodate international orders. To ensure we meet your needs effectively, please follow below steps:

1 - Begin an Inquiry Form submission, send us an email or give us a call (phone line response times may vary depending on time of day & season.

2 - Be sure to have all required information including parts description, product model numbers and/or serial codes present to ensure streamlined support. You may send us photos you've taken to assist with this.

Clearly outline your nominated delivery address

3 - Let us know a name and contact details of which we may reach you on if we're sourcing parts and seeking product availability for you.

Our team of experts will get to work! We'll get back to you as soon as we can with a detailed delivery quotation, estimated delivery times and all applicable fees.

Please be aware that international shipping costs and delivery times can vary based on the destination, order size, and weight. We aim to provide the most efficient and cost-effective shipping solutions for our international customers.

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Our team of highly skilled technicians boasts experience and are prepared to handle service and repairs for any brand of mower or handheld unit. We'll coordinate your service, address any issues, and inform you promptly if additional repairs are required. We strive to make your interaction with our service department a positive and hassle-free experience.

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Please consult our Warranty page for detailed warranty clauses. If you have further questions that remain unanswered, you may begin an Inquiry Form submission, send us an email or give us a call (phone line response times may vary depending on time of day & season).

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

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For your convenience, we offer call-out services for on-site maintenance and repairs. Whether you're a landscaping professional, a farm owner, or a homeowner with extensive property, we understand that transporting large equipment for service can be challenging. That's why we're ready to come to you. We're fully equipped to handle a wide range of maintenance tasks and repairs on-site, saving you time and hassle. We'll bring our expertise directly to your doorstep. With our call-out service, you can minimise disruptions to your workflow and keep your equipment operating at peak performance, wherever you are.

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We're armed with a history of fine finishes. From pedestrian-sized cylinders to triplex greens-sized reels, we've got you covered all-season round. With our in-house grinders we offer professional cylinder and bottom-blade sharpening for cleaner cuts and top-class work.

We are fully equipped for professional blade contact & condition assessments, as well as full disassembly/reassembly or cutting system.

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Delivery is available to any valid address across Australia (where a product is ordered through https://powermowers.com.au/ and the nominated address is located in Australia). If you select the delivery option when you place an order, you will be charged a flat rate delivery fee. However, if the cost to deliver the product to you significantly exceeds the delivery fee (for instance because you are located in a remote area or have placed a special order for large or heavy products), we may contact you to discuss alternative arrangements. This may include cancelling or modifying your order.

You will be able to collect your order during trading hours from your selected store. Once your order has been processed, you will receive an email confirmation with a date we expect your order to be ready for collection. We will do our best to ensure your order is ready by this date, however we may experience unexpected delays from time to time. If this occurs, we will contact you using the contact details you provide to us. It is helpful to have your order confirmation email available. If this information is not available when you collect your order, you will need to provide photo identification or details about your order (including your name and the products) to our store staff and they will locate your order for you.