FREQUENTLY ASKED QUESTIONS
PowerMowers have been supplying and stocking thousands of genuine parts, quality spares and accessories for products Australia-wide since the 80's.
We're constantly developing our online stores to simplify and improve our customer experience when searching for spares - though if we don't have something listed that you're after, don't hesitate to get in touch with us. Click here to contact us.
Of course! Our team will asses the state of the used equipment, where the value will depend on your location, condition, hours of use, etc. We offer great deals and rewards if you're trading in a unit that was originally purchased from us, as we value our loyal and return customers.
Our commercial equipment tends to retain a higher than normal resale value due to the quality construction and the heavy duty components used in our products.
We're looking to expand our stores across the country to provide quality outdoor solutions to a wider audience in the future. For now, we're based in Adelaide, 5063 SA.
- The unmatched 2+2 Year limited warranty covers all ride-on commercial mowers (except the 400S) for four years (48 months) or 500 hours, whichever occurs first. During the first two years (24 months), the mower is covered for unlimited hours.
- Belts, tires, brake pads, battery and blades are covered for 90 days.
- The 400S has a limited warranty for four years (48 months) or 500 hours, whichever occurs first.
- The unmatched 2+2 Year limited warranty covers all stand-on commercial mowers for four years (48 months) or 500 hours, whichever occurs first. During the first two years (24 months), the mower is covered for unlimited hours.
- The transaxles are covered by a limited warranty for 3 years (36 months).
- Belts, tires, brake pads, battery and blades are covered for 90 days.
Walk Behind Mowers:
- During the first two years (24 months), our walk-behind mowers are covered for unlimited hours.
- Belts, tires, battery and blades are covered for 90 days.
- All consumers who purchased a Ferris riding mower with suspension will have the coil-over shocks and all suspension-related components covered for 5 years (60 months), unlimited hours.
- The 2-belt decks on the ISX 3300, ISX 2200 and ISX 800 come with a limited warranty of three years (36 months) or 300 hours, whichever occurs first. The warranty covers parts & labor in year one and parts only in years two and three.
- The traditional single belt decks on the other mowers come with a limited warranty of one year (12 months) or 100 hours, whichever occurs first. The warranty covers parts & labor.
The warranty period begins on the date of purchase by the original purchaser.
See your operator's manual or contact us for complete warranty details. Refer to the engine operator's manual for engine warranty details.
Depending on the amount of use the Ferris mower gets will dictate the amount of grease you will need. The spindles and caster wheels are generally the most often greased. The spindles and castor wheels should be done around once a month because of the moving interior parts. Commercial mowers that put hundreds of hours on their Ferris mower would be looking at greasing the mower everyday depending on usage. FYI: the spindles have a large cavity in them for the grease to set into. You will find that it takes a larger amount of grease than everything else on the mower. Spindles should be greased until you confirm grease is pushing out of the weep hole located on the bottom section of the spindle.
Not every Ferris mower will track perfectly straight when both sticks are pushed all of the way forward. There are several variables that will play into the way the mower will track when the sticks are in the full forward position. The tires for example will make a difference if the circumference and air pressures are not matched up properly. You can have a matched set of tires that have a 1/4” difference in circumference. These tires are considered a set, but will roll farther a ¼” per complete tire roll. The air pressure can also add or subtract the way a tire will roll by changing the circumference. When you set your air pressures, it may be necessary to have one tire set at one setting and the other at 2 +/- psi to even them out. Also the stops may be set where some adjustment may be needed. Refer to your operatyors manual for adjustment directions. It is also possible the hydro adjustment is off, but do not change this as it may allow the mower to move without control. If you still find that the sticks are off the you may want to have us go through and reset the adjustments.
Operation on slopes can be dangerous. Using the unit on a slope that is too steep where you do not have adequate wheel traction (and control) can causing sliding, loss of steering, control and possible rollover. You should not operate on a slope greater than a 5.4 foot rise over a 20 foot length (15 degrees).
Always mow across slopes, not up and down (to maintain traction on wheels) and avoid sudden turns or rapid speed changes. Reduce speed and use extreme caution on ALL slopes.
Also, note that the surface condition you are on can greatly impact your ability to safely operate this machine. Operating on wet or slippery slopes can cause sliding and loss of steering and control. Do not operate on slopes that are slippery, wet, or have soft soil conditions.
If you feel unsure about operating the unit on a slope, don’t do it. It’s not worth the risk.
When doing a 180 degree turn on your Ferris mower, you will need to make sure both wheels continue to spin free. The reason the turf is tearing is because one of the wheels is locked in place. One lever slightly forward and the other slightly in reverse (slow down into the turn and keep the speed low) will achieve a tight turn without tearing the grass. Not every condition will allow you to accomplish this without tearing the grass. If you find that you can not avoid tearing the grass while making a zero-turn, then we suggest that you do a 3 point turn. This takes only a second longer to accomplish and will keep the lawn in better shape.
The life of any Ferris mower depends on many different things. To actually put a number on it is just about impossible. The maintenance, hours of operation, environmental conditions during use, and how you use your Ferris mower are just a few things that will affect the life of any Ferris mower. We have customers that are still operating some of our original mowers from the mid 80’s. Then you will find some of our newer mowers that look like they have been through a war that are only a few years old. As with any product, if you use it as intended and properly maintain it, it should provide you with reliability and performance for many years.
Whether you are an individual or a professional our Power tools are guaranteed 2 years parts and labor. Enjoy free a third year of warranty by registering within a maximum of months from the acquisition date to get your free 3 year warranty. Offer valid from 1 June 2019 to 30 July 2021
Spare parts are available from us! get in touch with one of our staff members and we'll be sure to get you back out into the field as soon as possible.
Victa has an assembly line in Kemps Creek, NSW where models are still assembled today. Various models are assembled overseas including USA and China. 4-stroke Briggs & Stratton and Honda engines are manufactured at their various international facilities. All internationally sourced components and finished goods are designed, manufactured and tested to ensure compliance with Victa's rigorous quality and safety standards.
For conventional push mowers, mowing on a slope can carry an added risk. Make sure to avoid mowing directly up a landscape slope as the mower blades can fall towards your legs if you fall or lose grip. Sideways is always best. If it has been raining, try to avoid mowing on a slope altogether as the risk of slipping on wet grass is much greater.
For Ride On or Zero Turn mowers, mowing on a landscape slope is different to push mowers, you should mow up/down the landscape slope as this minimises the risk of a dangerous rollover, a roll hoop is available on most zero turn mowers to also reduce the risk.
All Victa decks (baseplates) are Powder coated. Touch up paint is not available.
42 litres for the plastic catcher
Check for hazards that may get caught up in mowing or be harmful such as rocks or snakes.
Use a String trimmer to cut the overgrown lawn to an appropriate lawn height where mowers are useable, even at the highest cutting height setting.
Mow to finish the job and produce a clean lawn.
For grass that is just a little too long, mow at a high enough height to not clog the mower with too much grass.