We reserve the right to change specifications, features and pricing without notice. Products may vary from images shown.* Power levels rated by engine manufacturer. See operator's manual or dealer for complete warranty details. Refer to engine operator's manual for engine warranty.
Shipping
PowerMowers Australia proudly offers a comprehensive range of whole good products and parts brand catalogs for your browsing and ordering convenience. While we strive to maintain a robust inventory, please note that not all parts listed may be readily available in our warehouse. Whilst we prioritise transparency, it's important to understand that there might be delays in fulfilling your order due to various reasons, such as sourcing products from relevant suppliers or overseas manufacturers. We aim to assure you that we'll keep you informed every step of the way.
If an item is not readily available or must be sourced externally, rest assured that attempt will be made to communicate promptly with you. We aim to provide accurate shipping times, and you'll be notified if your order is expected to take longer than 15 business days to reach you. Your satisfaction is paramount to us. If you have any concerns about item availability, shipping times, or any questions regarding your order, please don't hesitate to reach out to us before placing your order. Our team is here to assist you every step of the way.
Your delivery cost will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice. Normally the larger the item, the more expensive delivery will be. Extremely large goods (ie. items requiring a two man lift) will also incur higher delivery rates.
As we use couriers to deliver all parcels, products cannot be delivered to an unattended address. The courier, in most cases will not require a signature from an occupant at the specified delivery address. If no one is available to collect the parcel, it may be re-directed to the nearest courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.
PowerMowers recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimise any re-delivery delays and/or fees.
You may incur additional delivery fees or freight charges within the checkout, (in excess of the fees and charges specified above) for:
- Large quantity or bulk orders
- Express or urgent deliveries
- Non-stock and/or bespoke items
- If an item is returned to the sender due to incorrect delivery address provided by the customer (case-by-case basis)
At checkout, you will be notified of shipping costs for your approval, these are calculated automatically by the site in accordance with our courier companies' freight charges via a courier aggregation application. Bulky items are those with either a high weight or large cubic volume. Products are allocated as bulky as determined by the shipping methods of our courier companies.
In the event that the calculated shipping cost is deemed inaccurate or unjust, we reserve the right to request a revised payment or to cancel the order at our discretion.
Returns Policy
Ensuring your satisfaction is our primary goal and utmost priority. Upon receiving your delivery, please inspect it promptly. Notify us immediately if any issues arise. In the event of receiving a damaged item, it is crucial to inform us within 48 hours of receipt.
NOTE: A restocking fee of 5% may apply for refunded returns.
If you decide to return an item due to a change of mind, you have a 30-days for a refund, excluding postage and handling. Initial responsibility for shipping and handling costs on returns lie with the customer. PowerMowers will only reimburse standard postage costs (express return fees excluded) if the item is covered by warranty purposes or if the item is incorrectly supplied. For a refund to be processed, the returned products must be in their original, unused condition and packaging. Kits/sets must be returned with all components included. Before making any alterations, cuts, or final fitments, purchasers are responsible for ensuring the correctness of the purchased item.
When returning products, please include the Order/Invoice Number. Products returned without reference of sale cannot be processed. We retain the right to deny a refund for returned items that have been fitted or are not in their original condition, including packaging.
