REFUNDS & RETURNS

RETURNS POLICY

Your satisfaction is our primary goal, and we are committed to ensuring the utmost care in delivering our products to you.

There may be times when you need to return your in store or online purchase. Our Returns Policy is designed to assist you in returning your product. We would like to remind you that the benefits given by our Returns Policy are in addition to other rights & remedies you may have under Australian or New Zealand consumer law.

Product Assessment
We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment.

For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent. Our store team members can provide you with the relevant manufacturer contact details. Products assessed as having a minor fault will be repaired by the manufacturer & returned to you within a reasonable time. We offer a refund or replacement if the product is assessed as having a major failure.

How long do you have to claim?
Consumer guarantees under the Australian Consumer Law & New Zealand Consumer Guarantee Act are not limited by a defined time period & can vary from product to product depending on factors such as the nature of goods, price & statements made on packaging & product labels. Our Support Team can assist you with further information about the warranty period for the product you return.

Expenses
Any expenses relating to the return of your product to store will normally have to be paid by you. For online store purchases, we will pay for return freight for any product assessed as having a major failure.

Exclusions
In some cases a refund, replacement or repair may not be offered if you:

  • Substantially modify the product
  • Misuse the product contrary to user instructions or packaging labels
  • Simply change your mind

Certain products are excluded under our Returns Policy unless they are faulty, these include:

  • Tailor made customer orders

Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure & for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality & the failure does not amount to a major failure.

PRODUCT RETURNS

To complete a return in store successfully, we request that you:

  • Show your receipt or proof of purchase
  • Try to return the product in the same condition as it was purchased (including manuals, accessories, and packaging).
  • Provide us with any extra information we may need to process your return.

Item(s) purchased in store must be returned to a PowerMowers store and cannot be returned online. This includes products that carry a manufacturer's warranty.

You may return online purchases to your nearest PowerMowers store. This is the fastest method and allows you to have your return processed that day! To complete a return in store successfully, we request that you:

  • Show your receipt or proof of purchase, if you purchased using your Club account you will not require a receipt just your Club member information.
  • Try to return the product in the same condition as it was purchased (including manuals, accessories, and packaging).
  • Provide us with any extra information we may need to process your return.

To complete your refund in store, we prefer that you:

  • Show your receipt or other proof of purchase at the front desk (e.g. bank statement / transaction history).
  • Return the product in the same condition as it was purchased (including manuals, accessories, tags attached and or original packaging).
  • To reduce the risk of fraud, all purchases made on a debit/credit card will be credited back to the original card used. Please have your card with you.

While it is always best to hold onto your receipt for proof of purchase, our Store Team are often able to assist you with organising an exchange or refund without one.

Some things to keep in mind:

  • For a change of mind or incorrect product return or exchange please try and return the item in the same condition as it was purchased where possible (including manuals, accessories, tags attached and or original packaging).
  • To reduce the risk of fraud, all purchases made on a debit/credit card will be credited back to the original card used. Please have your card with you.

You may return online purchases to your nearest PowerMowers store. This is the fastest method and allows you to have your return processed that day! To complete a return in store successfully, we request that you:

  • Show your receipt or proof of purchase, if you purchased using your Club account you will not require a receipt just your Club member information.
  • Try to return the product in the same condition as it was purchased (including manuals, accessories, and packaging).
  • Provide us with any extra information we may need to process your return.

In the event you receive an item that differs from what you have ordered/you ordered the wrong size, colour or product, our team are on hand to help you get the right product. For items that have been purchased online you have two options:

  • In-Store Exchange: You may return online purchases to your nearest PowerMowers store. This is the fastest method and allows you to have your return/exchange processed that day! Wherever possible please try to return the product to us in the condition you received it (including manuals, accessories, tags attached and or original packaging) and bring your proof of purchase.
  • Return Via Post: You also have the option to return your products by post. Returns posted back to us can take up to 14 days to be processed and refunded. All that's left to do is put through a new online order for the products that you are after! If you are in need of further support please get in touch with our Customer Care Team.

For parcels over 20kg that were ordered online, please contact the Customer Care Team to arrange a courier pickup. You can contact us via email and a consultant will arrange the return for you.

NEED MORE HELP?